Monday, December 22, 2014

Where Did "White Collar" Land on My TV Show Finale Scale?


On Thursday night, as I prepared to watch the White Collar finale, I was a bundle of nerves and excitement. I was hoping for the perfect ending and praying that it would not be another "Dexter" fiasco, or "How I Met Your Mother" for that matter.

I've studied TV shows for a long time. I've studied them for their patterns, their stories, and I truly believe that if a viewer loves a show so much, they should, without a doubt, know how it will end. The truth is, the point of the entire show should come full circle. You should know these characters so well that you can look at the finale and go, "That made perfect sense."

And "White Collar" was exactly that. The perfect finale. Did I see the ending coming? Yes. In fact, an hour before I watched, my mom asked me on the phone what I thought would happen. I told her, "I think Neal and Mozzie may steal the money. I'm not sure if Neal will take it in the end though. But I think he's going to fake his own death and then the show will flash forward a year later, show Peter and Liz with their baby, and then show that Neal is alive and well."

Do I mind that I predicted this finale? Not at all. I gave a lot of thought to the different endings, and truthfully, nothing else made sense. The writers were never into the heavy, heart wrenching drama, so they weren't going to kill Neal or Peter. I didn't see the writers ending it with Neal off his anklet working for the FBI...that seemed too "Beverly Hills, 90210", everything ends with a neat little bow. The ending "White Collar" gave was perfectly bittersweet.

Now, my main point of this blog post is not to just talk about my love for the finale. The point is, before I watched, I texted my parents (who were watching it before me!) and asked them, "Please tell me if this finale is a Dexter, a Chuck, or a Buffy."

Yes. I have a TV show finale scale...and this is it.

BUFFY THE VAMPIRES SLAYER
A Perfect Ten

Tears were shed. Lives were lost. Favorite characters died. But the battle was epic, the writing was top notch, and the characters ended exactly where they were heading. The tone of the show always set the stakes high (no pun intended!) and it was no shock that they would kill off some favorite, main characters. It wouldn't have made sense to kill Buffy because Buffy already died twice and came back. We all know she'd risk her life for the greater good. Buffy, since season one, had always wanted to be a normal girl. She never wanted to be the only chosen one with the weight of the world on her shoulders. And thanks to Willow's spell, she never had to be again.

CHUCK
The Full Circle You Didn't See

It took me a while to accept the ending of Chuck. However, once I accepted it, I realized how perfect it truly was. The show was never going to end with Chuck and Sarah running into the sunset together, quitting the spy life. That's not what the show was about. In "Chuck vs. the Honeymooners", the writers made it clear that Chuck and Sarah were spies at heart. But for five seasons, the other thing the writers made incredibly clear was that they were always there for each other. No matter what, they'd always come back to each other. Since the very first episode, Sarah sat down with Chuck on that beach and asked him to trust her. From that moment on, he trusted her with his life and she helped him become the confident spy and man he was meant to be. Flash forward five years later to Sarah having lost her memories. They're now on that same beach and Sarah is feeling as lost as Chuck was five years earlier. Now, Chuck is asking the same from her. He's asking her to trust him. Now, it's his turn to help her become the amazing woman she's meant to be.

DEXTER
This Is a Joke, Right?

Oh Dexter. As far as TV dramas go, this was the most devastating finale, EVER. For eight seasons, the show was about Dexter trying to rid himself of his dark passenger. It was about him realizing, or trying to convince himself, that he was more than a serial killer. Maybe he could be human after all. The show should've ended with the camera zooming out from his eye and revealing him on the electric chair. He had been caught, or he turned himself in. The viewer has to go with what they believe. But either way, he had spent this time on Death Row, reflecting on his past. Reflecting on what led him to this moment. Then, the moment he dies, he is finally, once and for all, at peace and rid of his Dark Passenger. That would've been perfect. But, oh no. They had to make him a lumberjack. And that was not, and will never be okay.

Those three shows are my basic scale. Of course, going more in depth, I have other shows I like to include too:

BEVERLY HILLS, 90210
Everything is Too Perfect

For a show full of crazy drama, they sure had the least dramatic finale! Donna and David get married, Valerie is no longer evil and all smiles with Kelly, Felice throws her daughter a bachelorette party, Kelly and Dylan are meant to be after all, and the show ends with them all hugging on the dance floor with the theme song playing in the background. This is the perfect example of what happens when you get the "happy ending" finale. It's just not right. Of course, I'd love to analyze how the show could've come full circle but for that, Brandon and Brenda would've still had to have been there. Since the show changed over and over again, I honestly don't have a clear vision on how this one should've ended. Maybe the writers didn't either!

DAWSON'S CREEK
This Breaks My Heart but OMG YAY!

It was crushing that Jen died. It was not something you saw coming. However, in the end, it led to Joey finally choosing Pacey...and seriously, what was more perfect that Joey choosing Pacey? The show from day one wasn't about Joey and Dawson falling in love. It was about can their friendship survive their hormones and the ups and downs of adulthood? It was also about Dawson's obsession with Spielberg. It was only fitting in the end that Dawson got the meet Spielberg and also could finally be happy for his best friend. Truthfully though, the show changed direction in Season 3 and became about Joey and Pacey. Dawson became the side character... Look, I'm going to come up with any reasoning I want for this ending because seriously, Joey and Pacey got back together and that is, and always will be, the only thing that matters.

VERONICA MARS
This Can't Be a Series Finale

The writers of Veronica Mars knew the show was most likely not being renewed, which is why this finale was so upsetting. The writers knew but they still wrote this episode as a season finale. It didn't wrap things up and everyone was left in a state of despair. Veronica thought she ruined her dad's career and Logan and Veronica were kaput. This ending made me hate the CW for the longest time and fear watching shows that didn't get proper wrap ups. Luckily, the movie wrapped the show up and I can now watch the series finale as the season finale it was written to be.

ANGEL
This Is the Main Purpose

I know a lot of people weren't satisfied with the Angel finale. But in my head, there were only two ways it could've gone. The way it did or with Angel shanshuing (becoming human). However, from the first episode, Angel's point was that he wanted to help people and he would always fight for the greater good, no matter what. In the end, it didn't matter if he lost or won the final battle. If he lost, that was it. The show was over. If he won, maybe he'd shanshu, or maybe he'd just fight the next battle that came his way. Either way, the final words, "Let's get to work", made perfect sense. There is nothing else he would've done.


Now...where did "White Collar" fall on this scale?

For me, when my parents told me the finale for "White Collar" was bittersweet, I'm not sure why, but I immediately expected a Chuck. Maybe it was because I was praying it wouldn't be a Dexter but at the same time, I didn't want to be devastated if it wasn't a Buffy.

I am pleased to say that the White Collar finale was most definitely a Buffy. Neal wanted his freedom from day one but he's also always cared about protecting the people he loves. Of course, the ironic part of this finale is that I don't agree with the creator's view on what happened. The creator believes that Neal went off to Paris to rob the Louvre because he couldn't change in the end. The creator also believes that Peter smiled because he's excited about the chase beginning again. Luckily, the show ended in a way where I can believe that Neal is helping the Louvre improve their security measures because he truly has changed. I can also believe that Peter smiled because his best friend isn't dead. That to me is how the show ended. And to me, that was perfect.

Monday, November 10, 2014

Aroha Restaurant: The First Busy Weekend

We're two months in. Two weeks ago, during the World Series, I was feeling incredibly down because of the lack of customers. We knew it was because of the games but after only a month and a half of being open, you can't help but worry when you have slow nights! When this past week began, I was fretting over the number of customers we were having a night. We were hitting the numbers we needed to in sales thanks to some large groups but we didn't have a whole lot of customers. On Thursday, I was emotionally all over the place. After a week of having multiple staff members unable to make it in, our GM on leave for personal matters, and a slow flow of customers, I felt like I was hitting a wall. Keep in mind, I've never been in the restaurant industry before so my husband can tell me all he wants about how things will "even out" but it's impossible for me to believe it until I experience it.

Then Friday hit...

Honestly, I can't even remember what Friday lunch was like. I don't think it was packed, but it's all a blur. Friday evening on the other hand, was far from expected. Don't get me wrong, we knew it was going to be a good night when we had 28 people already reserved. But we didn't know we'd do more than double...and we definitely didn't know it would all be within about a two and a half hour time frame!

Friday Night, Full Patio!
Lets start with a little back story: since we opened, our staff has been taking tables on rotation instead of sections. Originally, this was because when we did sections, one server would end up with ten tables and another would end up with one. In the end, rotating seemed like the best idea. So on Friday night, we did what we always do. We rotated. Our three waiters rotated to tables covering the front patio, the back patio, and the inside. To make matters even more confusing, they had to remember the front patio was there, as we only added it this week and this was the first time people sat there! All of this resulted in each of our waiters running from front to back to take care of their randomly interspersed tables. Needless to say, it was not easy. As the one hosting for the evening, I had to track each of them down every time there was a new table and tell them who had it. It was a good thing I wore my tennis shoes that day! Being quick on my feet was definitely a must.

Back in the kitchen, Gwith and Noe (our Sous Chef), were training our new lead line cook. He had trialled with us earlier in the week on a very slow night, but this was his first night really learning a majority of the food! What a night to learn! He did a fantastic job but again, as he was still learning the menu, it was definitely a feat for the kitchen to get about 65 customers fed in a timely manner within a short time frame!

On Friday night, we didn't really get to talk to the customers because it was such a hectic night. Our waitstaff didn't hear many complaints though and the customers we did chat with were all very happy. At the end of the evening, I couldn't help but feel anxious because I didn't get the chance to really know how the customers POV was. For us, we were running around like chickens with our heads cut off. With that said though, any previous time the staff has felt overwhelmed, the customers have rarely noticed. Regardless, I still hope the customers were overall happy despite any hiccups that may have happened! It was the first night our two patios were packed and like always, customers like to show up at once! The majority of our 65 customers showed up between 6:00 and 7:30 pm. It was incredible to have some regulars show up, ask for the back patio, and have to inform them the tables were all reserved or taken. They were as surprised as we were. Last time they had been at the restaurant, there were always plenty of tables to choose from! Note to all of our future guests: I think it's time to begin making reservations for Friday and Saturday night...

Oh yes. Now onto Saturday...

When Saturday began, we already had 32 people reserved (more than we had on Friday). After learning some things from Saturday, we made changes to the front of house. This time, each of our waiters had sections, except for the inside. Because our patios are such a hit, the inside rarely fills so we rotated that area instead...I think you know where this is going. Of course, Saturday had to be the first night that we not only filled the back and front patio, but the inside filled up as well! For the waitstaff, I'd say the night overall went a lot smoother than Friday. It was still hectic and busy (we probably need to add a third runner/busser for these busy nights!) but at least our waiters weren't running from the front to the back to find their tables. Next week, I'll probably be sectioning off the inside too. For the kitchen, however, things were almost the same at the previous night, except besides training the new line cook, our other line cook was tired and under-the-weather. In the end, as far as we know, there was only one table that waited far too long for their food. The ticket got pushed aside and the food took an hour to come out! We felt so bad and of course comped their main courses. Luckily, these guests were incredibly nice and weren't angry or anything. We were definitely grateful for how understanding the customers were throughout the evening.

In terms of staffing, we will have to wait to see how things go again next weekend. The front of house should be a lot smoother with sections, and if we get an extra runner in time, while not necessary, that will definitely help them out. The back of house, we won't know if we need another line cook in the kitchen until we see how everything flows once our new staff member knows the menu. We still may need an extra hand but again, we won't know until everyone is at their smoothest.

When we could, Gwith and I managed to get to at least 50% (if not more!) of our guests for the evening and all of them were happy with the food and service. As the evening came to a close, I felt far more relaxed than Friday night because I knew the customers, overall, had a great experience. We only had two truly unhappy customers who complained to us directly all weekend and we are so happy that it was only two considering how crazy it was!

The Aroha staff celebrating a job well done on Saturday night after service!
So Friday and Saturday came to a close. And yet through all the madness,
It never could've prepared us for Sunday...

For Sunday we open for brunch. Brunch is never busy. Brunch is normally dead. We know its going to take a while to build but honestly, some days I second guess if we should even be opened at 10 am for brunch! In the kitchen, the two line cooks both called in, unable to make it. So, Gwith had to in list one of our waitresses for the shift, who also doubles as a line cook other days of the week, to help in the kitchen instead of on the floor. In the meantime, until our other server arrived, our busser took the tables that came in. It was a slow amount of tables and everything seemed okay. At around 11:30, our other server was supposed to show. When our server didn't, our busser continued to serve the tables. Forty minutes went by and Gwith and I sat down, while I ate, and we happily said to each other that we were glad it was slower today. We were both so tired from the previous two days and because we were short staffed, it would be quite a challenge if we were busy...Why we said this, I don't know. Everyone knows that once you say something like that, you jinx yourself. Because right then, the fates clearly heard us and said "Challenge accepted!". At around 12:30 pm, in walks a party of eleven. Yes, eleven. And then a bunch of tables of two. Our busser who had never served before ended up being a one man show and serving (and bussing!) what ended up being 30 people on his own, while Gwith ran in and out of the kitchen to help serve, bus, and cook, and Becky was the one woman show in the kitchen. I ran around trying to clear tables, check on customers, and seat people. Needless to say, it was a madhouse. Thankfully, we managed to call in our other busser, who willingly came in to help. Still, he didn't arrive until about an hour later, so Gwith was on the floor and in the kitchen for quite a while before he could truly help Becky out.

Sunday night was a good night, customer wise. Although, my husband may have a different opinion! We had some large groups, about 35 people in the end, and for the front of house, even when short a server and our GM, things ran pretty smoothly. For the kitchen however, it was another story. It was just Gwith and Noe cooking three course meals for 35 people in about an hour time frame, because again, everyone always comes around the same time! They did it but apparently they were running around quite a bit to get it all done!

It would be an understatement to say that we are SO GLAD it's Monday, and we're closed. We look forward to future busy weekends but hopefully we'll actually have a full staff of employees for those!

Thank you to all of our guests for being so understanding and fantastic! We look forward to seeing you all again soon. And definitely, definitely, make reservations if you want to come in on a Friday or Saturday night, and request indoor or outdoor seating. We will do our best to accommodate you. The earlier in the evening your reservation is, the easier it will be to hopefully give you the seating location you want!

Reserve Now

30990 Russell Ranch Rd Unit C, Westlake Village, CA 91362
© 2014 Aroha Restaurant.

Sunday, November 2, 2014

Aroha Restaurant: Breeders' Cup Taste of the World 2014

On Friday night, Gwithyen and I had the honor of representing New Zealand Cuisine at the 2014 Breeders' Cup Taste of the World event hosted by Bobby Flay! It was an incredible experience that will stay with us for a lifetime.

The past two weeks leading up to the event, nerves were definitely flying high as Gwith prepared and had to focus his attentions fully on Taste of the World, rather than the usual day-to-day service at Aroha! His sleep became less and less as he got ready for the restaurant's biggest event thus far. During the days leading up to the event, Gwith had some of our team members in the Aroha kitchen help prepare, including Becky, our line cook (and also server), who sliced the majority of our venison carpaccio for the event!

On Friday afternoon, we arrived at the Huntington Library's prestigious East Lawn, where we, and five Le Cordon Bleu volunteers, unloaded all of the food from the car and brought it into the purple decorated tent. As we wandered in towards our booth, we looked from side to side reading the names of the other 14 world-renowned chefs representing their countries, including Iron Chef Eric Greenspan, Michelin star restaurant chef Brendan Collins, food writer & TV personality Martin Shanahan, and award-winning pastry chef Francois Payard. We felt so honored to be representing New Zealand Cuisine among this talented group of chefs.

Gwithyen platting his Venison Carpaccio

After setting up his station, Gwithyen wandered over to the Irish table and introduced himself to Executive Chef, Ed Cooney. Just moments into the conversation, they discovered they had a mutual friend in common. Gwith worked under a talented chef in New Zealand who also happened to be Ed's Sous Chef in Ireland! It's crazy how small this world is! Ed, who has showcased his food for multiple years at Taste of the World, gave Gwith and I some helpful information, including how to pace ourselves. He let us know that it would start out slow and steady and then we'd just be hit for two hours straight. And wow, he couldn't have been more accurate!

Gwithyen Thomas and Ed Cooney
As the doors opened at 5pm, people slowly started trickling in. As I stood there, I even began thinking, "Maybe we shouldn't have plated so many dishes right away! There doesn't seem to be enough people." Within a blink of an eye though, I ended up eating those words. Before we knew it, hundreds of people started approaching our table. Our team couldn't plate fast enough! We would set 40 plates on the table, Gwith would turn around to begin plating more, and within two minutes, I would've handed off all 40 plates. Not only were people loving Gwith's venison carpaccio, they were coming back for seconds and thirds! Throughout the evening we had people telling us our venison was the best dish at the event and guests were recommending our table throughout the crowd! Among all of these other established chefs, that was an amazing compliment. The chefs from the other tables began approaching us as well and snagging a plate or two. My favorite moments though were when a guest would come over, read "venison" and shy away. Every time this happened, Gwith told them that once they tried it, they'd never look back. And sure enough, they'd each try it, and their faces would fill with joy as they swallowed their first bite. Within moments, they would turn around, walk to their group of friends, and bring them back to the table!


Amongst the 1,200 guests, we eventually had host and celebrity chef, Bobby Flay, come over to the table. He thanked Gwith for being there and after a short conversation, walked off with Gwith's venison carpaccio. The following day, Gwith chatted with him again. Not only did Bobby remember Gwith's dish, he said it was "excellent" and he will definitely be visiting our restaurant in the future.


As the night progressed, things only became crazier! At times, we would run out of plated food and guests would begin lining up at the table, with forks in their hands, waiting for the next plate. It ended up getting to the point where Gwith was plating a single dish at a time, handing it to me, and I was handing it straight to a guest while he'd begin plating another one. I even tried speeding up the process by drizzling olive oil on the plates and garnishing the dishes myself...which speaking as a non-chef, I have NO idea how Gwith drizzles olive oil while covering up the nozzle with his finger. I tried it and all I got was olive oil on my hand...not the plate. Clearly this is one of the many reasons I'm not a chef! Part way through, I looked at my phone to get a glimpse of the time. I was thinking, "Surely we only have another hour or so left! We've served hundreds of people, time must be flying by!" Ha. We had only been serving the flood of people for about fifteen minutes and we had about 3 hours left to go! By around 8:45 pm, it finally began to calm down. The tent slowly cleared out and we began having a steady flow of individuals stop by to taste the food, or return for their second, third, or fourth serving!


As the event came to a close, we packed up, and headed out of the tent into the pouring rain, where we were driven back to our car by a golf cart. The next morning, we got dolled up to go to the Breeders' Cup World Championship and hang out in the VIP Trophy Lounge. We had lots of fun placing a few bets (that we always lost on, of course), and chatting with the other chefs. Around 2 pm, we headed to the Winners Circle where group photos were taken of all the chefs and the BC Turf Sprint winning horse and owner, Bobby's Kitten, were awarded their trophy from Bobby Flay. In the meantime, my parents and sister stayed at home watching the Breeders' Cup on NBC Sports. While they caught glimpses of Gwith and I on the TV during the Winners Circle, we were most excited to see Gwith's venison during the Taste of the World segment. I later discovered this segment was also on the regular NBC network too! Besides being on NBC and NBC Sports, Gwith (and his venison!) were also on HRTV.


Gwith and I on the Trophy Lounge's Purple Carpet at the Breeders' Cup World Championships
Needless to say, these past few days were amazing and we hope to experience it again in the years to come! If you'd like to try Gwith's venison, make reservations online now at our restaurant in Westlake Village, California.

Reserve Now

30990 Russell Ranch Rd Unit C, Westlake Village, CA 91362
© 2014 Aroha Restaurant.

Tuesday, September 30, 2014

Aroha Restaurant: The Yelp Effect

Before I go into this blog, let me start by saying that these first three weeks at the restaurant have been great! Our numbers have been increasing, we already have a large sum of regulars, and at least 90-95% of our customers have been happy with the food and service; there will always be those couple individuals who don't understand our concept (casual fine dining) or enjoy the food, as is the same for any restaurant in this world.

Since we've been opened, we've had a handful of Yelp reviews. For the most part, we've had a lot of 5 star reviews, and all but two are from people we've never met before. The people we know who did leave reviews, didn't leave them because we asked them to. They left them because they genuinely liked the food and their experience. They have been full paying, repeat customers, who live in the area and deserve to voice their opinions like everyone else.

The most mind-boggling thing to me is why other people who didn't enjoy the food feel the need in their reviews to accuse the other reviewers of being fake. Is there no room for different opinions anymore in today's society? Does everyone have to announce that they know best? The truth is, when we receive a review from a customer outlining a negative experience they had or witnessed, we take it seriously. We want to deal with every problem head on and fix it. When a customer has an issue at the restaurant and tells us, we always do what we can to turn their experience into a positive one. Because we always make sure to take care of customer complaints, I find it incredibly upsetting to see a customer bash our restaurant on Yelp without letting us address the complaint while they're at the restaurant.

We're a new restaurant, and like every new business there are always going to be a few hiccups. Unlike a lot of other businesses though, we want to see the hiccups. We want to deal with the problems and make everything as perfect as possible. However, without constructive criticism, it's impossible to truly know what is an issue and what isn't.

For example, if someone complains in a review that everything they ate was bland and not seasoned to their liking, while more than 95% of our 930 customers are all satisfied, does that mean that this individual's food wasn't done right in the kitchen that night, or does it mean they just prefer spicy food and all purpose seasoning? The truth is, without being told the complaint at the restaurant, we have no way of deciphering the root of the problem. Had this complaint been heard, we would've comped the meal, returned it to the kitchen, and the kitchen would've checked the food to see if there was something they did wrong. If they did it wrong, they'd know for next time. On the other hand, if it tasted as it should, that may just mean our food isn't this customer's cup of tea. We would still comp them the meal. People aren't meant to like all of the same things. If everyone was supposed to like the same thing, then every restaurant's menu, according to my tastebuds, would only offer salmon and shrimp sushi, a half rack of ribs with french fries, duck, and gluten-free pineapple-coconut fried shrimp. For some odd reason, I've accepted the fact that, lets say, the Cheesecake Factory hasn't added these food items in replacement of their 20 page menu that I can't actually eat anything from.

Some complaints are easier to deal with then others. On one hand, certain complaints about portion size we want to deal with, to satisfy our customers. However, it can certainly be confusing when 60% of your clientele tells you they're happy to finally go to a restaurant and not get an oversized portion they can't finish, and the other 40% tells you they're still hungry and need more. We're working on finding that happy medium for these customers but I'm sure it will take a little time to figure out. Because these comments are constructive and customers have suggested different things they'd like from more vegetables to giving amuse bouches, etc., we're actually able to look into the issue and work on solving it. We're not just given a string of complaints with no solution. I really appreciate the customers who have taken the time to give us these constructive critiques and help us try to improve our business.

At the end of the day, I have to remember to just listen, breathe, and understand that not everything is for everyone. I'm not going to lie. At 23 years old, I may recognize that that's the way the world works but it's still definitely not easy to hear someone bash a business you've put your heart and soul into. It makes it hard to sleep at night and because of my health issues, it can also make it hard to eat somedays. It's a lesson that I'm still learning and something I have to come to terms with. In the end though, I appreciate every single customer whether they have loved our restaurant or they haven't and still have constructively told us what positive changes they'd like us to make.

To those who have dined at our restaurant already, thank you! We love seeing your smiling faces and it's a pleasure to serve you. And for those who haven't, we hope to see you there and hope to make your experience a positive one. Remember, if you do have a critique, let us know. We want to hear from you and we want to make your experience just as magical as we have for our other guests!

Reserve Now

30990 Russell Ranch Rd Unit C, Westlake Village, CA 91362
© 2014 Aroha Restaurant.

Saturday, September 13, 2014

Aroha: An Incredible Week Thanks to an Incredible Team!

It's funny. Every day for the past 7 months, people I meet have been scaring me about the restaurant industry. I have literally had people tell me that once the restaurant began, my life would be over. As someone who hasn't been in the industry before, I couldn't just shake off these comments. Part of me, a large part of me, constantly believed them. I was having panic attacks day and night, trouble sleeping, and even trouble eating.

Well, we're one week into this crazy industry and there's one thing I now know.

Everybody was wrong. My life isn't over. As a matter of fact, it's just the opposite.

My life is only beginning.

While it's been a lot of hours and a lot of work, I look forward to going to the restaurant every single day. Honestly, I crave it. Every single day, I get to go to the restaurant and feel lucky enough to work with such an amazing team of people.

Someone once asked us why we started a restaurant. And before we could answer, he said it was to make money. The funny thing is, that answer has never sat well with me, because honestly, that's not the reason we started a restaurant. Sure, to be successful we have to make money. I get that. But do you want to know why I always wanted to start a business? To prove to the world that you can run a successful business just by treating your employees right.

Gwith and I have both had such awful work experiences over the past five years. These employers believed that disrespecting their employees and yelling at them was the only way to be respected as "the boss". Ever since we hired our staff, we have taken a very different approach. We've had both smiles and laughs as friends and nightly meetings as team members. And guess what: We've been open for four days and we haven't had a single customer complaint. Not one. Everyone has raved about the food and the service. Not a single item has been sent back to the kitchen. Not a single customer has complained about the waitstaff. I've never owned a restaurant before so I don't know if that's normal, but Gwith seems pleasantly surprised every single day. I'm assuming that he's never experienced that before in all of the restaurants he's helped open.

Grand Opening night on our patio!
Right now, no matter what ever happens, I just want to say THANK YOU. Thank you to our amazing team who has helped make our dreams come true and already, worked so hard to make Aroha a success. Your enthusiasm and hard work warms my heart every day. To be able to come to work every day and see friendly, happy faces, is everything I could've ever asked for. And THANK YOU to our guests who have come in these past few days and discovered our restaurant. It was our pleasure to serve each and every one of you. We are thrilled that you enjoyed your experience and that we could make your day/night a memorable one. I can't wait to see what the week ahead brings! Please join us this evening for dinner and tomorrow for our very first Sunday brunch starting at 10 am! We hope to see you there!

Relaxing After Hours with our late night team: (left to right) Lexi Medrano, Brian Smith, Gwithyen Thomas, Christian Stolp, Ben Schlesinger, and Justine Thomas

Reserve Now

30990 Russell Ranch Rd Unit C, Westlake Village, CA 91362
© 2014 Aroha Restaurant.